Terms of service

Version: 2026-11-06 · Last updated: 2026-11-06

The rules for using aifocus.ro and for attending AI Focus courses, in person or live online.

1. Who we are

AI Focus is a service operated by MARLINK TRADING SRL, registered office Str. Vaselor 2 Bl. 34 Et. 1 Ap. 9, Sectorul 2, București, 021254, Trade Registry no. J40/24350/1994, registration no. 6612637, VAT RO6612637.

Contact: office@aifocus.ro, phone +40744319700.

2. Acceptance

By using the site or enrolling in a course or any other AI Focus service, you agree to these terms. If you do not agree, do not use the site and do not enrol.

3. What we sell

AI Focus provides training and consultancy in artificial intelligence:

• Courses: a course is held through an event made of one or more meetings, at the dates and times in the event's schedule, in person or live online (section 6.3);
• Custom Courses for Companies, AI Roadmap, Implementation, AI Care and AI Focus Embedded: services for organisations, contracted separately.

For dated courses (seats), the description, format, duration, level and price are those shown on the course page at the time you enrol. For services for organisations, the price and scope are those in the accepted written quote.

4. Enrolment and payment

4.1. Before you pay, the course page and the enrolment page show the course, the format (in person or live online), the dates and times of the event's meetings, the venue or the fact that the meetings take place online, and the total price. For an order on the site, including one placed by a company (4.2), the contract is concluded when we confirm your order by email after payment; for Custom Courses for Companies bought on a quote, 4.2 applies. The confirmation email contains the course, the event's start date, the venue of an in-person event, the total paid, the date until which you can withdraw and, where applicable, the date of the request and acknowledgement in 5.2. We attach to the email the Terms that apply to the order and the model withdrawal form.

4.2. Prices are shown in the currency displayed on the service page or in the quote. Prices shown in euros are estimates, excluding VAT; the proforma invoice and the invoice are issued in lei, at the National Bank of Romania (BNR) rate on the day of issue. On the site, payment is by card, in lei (RON), through Stripe, and the total is shown before you pay. Payment is always made in full before the service is delivered.

In these terms, a "company" means a professional (a legal entity, an authorised natural person (PFA), an individual enterprise or a family enterprise) buying for its trade, business or profession. A tax number or an organisation account does not, by itself, establish that status. The mandatory rights of a natural person buying as a consumer are not restricted. A company buys in one of the following ways:

• Courses, on the site, by card. The owner or an administrator of the company's organisation account, with verified tax details, chooses the company as the buyer and buys seats on a dated event, up to 100 seats per order. The contract is concluded under 4.1, with the order confirmation email. The tickets go to the company's account, and the owner or an administrator assigns them to its members.
• Custom Courses for Companies, on a quote. The company tells us what it needs, and we send it a written quote with the courses, the number of tickets, the price, VAT and the total. For payment we send a proforma invoice, and the company pays in full against it, by bank transfer or by card, under the Conditions for company programmes, before the service is delivered. The contract with the company is concluded on the date we receive full payment; the payment is the acceptance of the quote. Once we confirm the payment, we issue the invoice from the proforma, and our staff issue the tickets, up to the number in the quote, in the company's account on aifocus.ro, where the owner or an administrator assigns them to its members. The tickets are placed under 5.4, and the validity in 5.4 runs from issue.

When it orders on the site, the company accepts these terms in the version shown at the order and, by the box it ticks at the order, expressly accepts the clauses on ticket expiry and retention of the price (5.4), the exclusion of the right of withdrawal (5.7) and the competent court (12). For Custom Courses for Companies bought on a quote, the version of these terms in force on the date we receive full payment applies (13).

4.3. When you start a booking, your seat is held until the time shown on the booking page. If the hold expires before we receive your payment, the seat is no longer held for you: when the payment arrives, you receive the ticket, without a seat, and can place it on an event under 5.4. If we released the hold or cancelled the event before your payment arrived, you do not receive a ticket, and our staff refund the whole payment for that order through the original payment method, without undue delay and within 14 days of receiving the payment.

5. Cancellation, withdrawal and refunds

Nothing in these terms removes or restricts mandatory consumer rights. The full rules are in this section; the Cancellations and refunds page summarises them.

The same rules apply to all courses, in person or live online. A course is held through an event with one or more meetings; an online meeting takes place live on our site (6.3). If you cannot attend the event you are enrolled in, the ticket cannot be moved and the seat cannot be released from your account. Instead, at your request, our staff move you once, free of charge, to a later event of the same course (5.8.3) or return your ticket to your account unplaced (5.5). Placing the ticket on another event after we cancel the event does not use the move in 5.8.3 and is free of charge (5.6). The move and the return to your account are optional: the right of withdrawal and refund under 5.1 to 5.3 and 5.8.1, and the refunds under 5.6 and 5.8.6, apply whether or not you use them.

5.1. The 14-day right of withdrawal

If you are a consumer (a natural person acting outside your trade, business or profession), you have the right to withdraw from the contract within 14 days without giving any reason and without any cost, except the proportional amount in 5.8.1. The right applies to every purchase, whether you buy a seat on a dated event or a ticket that is not placed on an event (for example, the ticket you receive when the payment arrives after the booking has expired, 4.3). A withdrawal applies to the whole order: all the tickets and seats bought in that order.

The withdrawal period expires 14 days after the day the contract is concluded, which is the day we confirm your order by email. The day the contract is concluded is not counted, and if the last day of the period is not a working day, the period is extended to the end of the next working day. If we did not give you the required information about the right of withdrawal, the withdrawal period is extended as provided by law.

To exercise the right of withdrawal, you must inform us before the period expires by an unambiguous statement. You can do this in any of these ways:

• online, from your account: on the order's page (Account › Orders), choose Withdraw from contract here, check the details shown (your name, the order and the email address the confirmation goes to) and press Confirm withdrawal. We immediately email you an acknowledgement of receipt with the content of your statement and the date and time you sent it;
• by email to office@aifocus.ro or through the contact form, quoting the order number;
• using the model withdrawal form, sent by email. Using the form is not obligatory.

It is enough to send your communication before the withdrawal period has expired. The refund then follows 5.3 or, if you withdraw after the first meeting has started, 5.8.1.

5.2. Services beginning during the withdrawal period

If the event you buy a seat on, place a ticket on or are moved to by our staff starts before the withdrawal period ends, we ask you, before payment, placement or the move, to expressly request that the service begins during that period and to confirm that you acknowledge that you lose your right of withdrawal once the service has been fully performed.

Each event has one or more meetings. If you gave the request and acknowledgement above, the service is fully performed when the last meeting of the event ends (the last meeting that teaches a lesson; a special meeting, with no lesson, does not count, 6.3), and from then on the right of withdrawal can no longer be exercised. Until then you can withdraw: before the first meeting starts, the refund follows 5.3, and after the first meeting has started, 5.8.1.

If an order contains several tickets, the service is fully performed only once the events of all the order's tickets have ended. Until then, while the withdrawal period runs, you can withdraw from the whole order. The refund is calculated separately for each ticket, under 5.3 and 5.8.1.

If you did not expressly request the service to start during the withdrawal period, or did not confirm that you acknowledge losing the right of withdrawal, for an event that starts in that period (for example, because the date of a meeting was changed after purchase), you keep the right of withdrawal for the whole period, even if you attended meetings or the event has ended, and the refund covers the whole order, under 5.3, without you bearing the cost of the meetings held.

Without this request and this acknowledgement you cannot book a seat on an event that starts during the withdrawal period and you cannot place a ticket on such an event, and our staff cannot move you onto it; you can choose an event that starts after the period ends. Your request and acknowledgement are restated in the order confirmation email or, if you give them when a ticket is placed or moved, in a separate confirmation email.

5.3. Refunds on withdrawal

If you withdraw, we refund the whole order: all payments received from you for that order, without undue delay and no later than 14 days from the day you informed us of your withdrawal, except the proportional amount in 5.8.1. Our staff make the refund through the same means of payment you used for the purchase, unless you have expressly agreed otherwise, and you incur no fees as a result of the reimbursement.

5.4. Ticket validity, placement and cancellation by you

A ticket is valid for 6 months from its issuance in the system, following completion of the order. Its expiry date is set when it is issued. Placing the ticket on an event does not pause, reset, or extend that date. Once placed, the ticket is associated with the seat on that event and can be moved to another event only by our staff, under 5.8.3, or returned to your account unplaced, under 5.5, within the same validity period, or released under 5.6.

An unplaced ticket can be placed from the account by the ticket holder or, for an organisation's tickets, also by the organisation's owner or an administrator. The event must be open for booking, have a seat available, start before the ticket expires and start at least 48 hours after the placement. A ticket that was not issued for a particular event (a ticket bought in advance, without a date) is for a format (in person or live online) and can be placed only on an event in that format (the format shown on the event page). The event's price cannot be higher than the price paid for the ticket; on an event of the course the ticket was issued for, in the same format, the ticket can be placed whatever the price. If the event costs less than the price paid for the ticket, the difference is not refunded. The initial placement of the ticket does not use the move in 5.8.3. If the event starts during the withdrawal period, 5.2 applies.

At expiry, an unplaced ticket can no longer be placed on an event. An expired ticket is forfeited, has no residual value, and does not entitle you to a refund, subject to mandatory rights under applicable law. Ticket expiry does not remove the rights you have if the ticket could not be used for reasons attributable to us.

Without limiting mandatory consumer rights, approved refunds are granted only for the entire order. We do not provide partial refunds for an order, except the proportional refunds in 5.8.1 and 5.8.6. The operator makes the refund through the original payment method.

After the 14-day withdrawal period has ended, or once the right of withdrawal is lost under 5.2, the price paid is retained and no refund is due for a cancellation requested by you. Instead of cancelling, you can ask to be moved to another event (5.8.3) or use the transfer in 5.5. The price-retention rules do not apply to remedies owed for our failure to perform or improper performance (5.6, 5.8.6).

This subsection governs cancellation by you. If we cancel, 5.6 and 5.8.6 apply instead.

5.5. Moving, returning to the account and transferring a ticket

For each ticket you are entitled to:

• one move: at your request, our staff move you once to another event of the same course, under 5.8.3. Any move to another event made at your request or with your agreement uses this move. Placing the ticket after we cancel an event is separate and follows 5.6;
• one transfer: handing a ticket that is already assigned to a person over to another person. Assigning a ticket to its first holder is not a transfer.

A move or a transfer does not extend the ticket's validity. You cannot move the ticket or release its seat from your account.

The move is requested by the ticket's holder, that is, the person in whose account the ticket is. For a ticket you bought and have not transferred, you are the holder. Once you have transferred the ticket to another person, only the new holder can request the move, except the people who can request it for an organisation's tickets, under the paragraph below.

The move takes effect when our staff confirm it: the seat on the current event is released, the ticket receives a seat on the new event, and we send a confirmation email. The move is free of charge and stays within the same order: we do not issue a new invoice and you pay no difference. If the new event's price is lower than the price paid for the ticket, the difference is not refunded; before confirming such a move, we tell you the difference that will not be refunded and ask for your agreement.

If the new event starts during the withdrawal period, 5.2 applies: before the move, we ask you to expressly request that the service begins during that period and to confirm that you acknowledge losing the right of withdrawal once the service has been fully performed. A request and acknowledgement made for the current event do not apply to the new one.

For tickets bought by an organisation, the move can be requested by the organisation's owner or an administrator, and by the person the ticket is assigned to. When the move is requested by the person the ticket is assigned to, the organisation's owner and administrators are notified in their account and by email. Assigning tickets among the organisation's own people is not a transfer.

At your request, our staff can return a placed ticket to your account unplaced, as long as the event has not ended. Returning the ticket to your account does not use the move in 5.8.3, is not a refund, does not change the right of withdrawal (5.1 to 5.3, 5.8.1) and does not extend the ticket's validity. An organisation's ticket returns to its holder or, if it has none, to the organisation. A ticket returned to your account can be placed again under 5.4.

Also at your request, our staff can place an unplaced ticket onto an event that is full, closed for booking, already started or priced higher than the price paid for the ticket, without you paying the difference, until the second meeting of that event starts (5.8.4). That placement does not use the move in 5.8.3. If the event starts during the withdrawal period, 5.2 applies.

A move, a return to your account or a transfer does not remove the right of withdrawal: while the withdrawal period runs, you can still withdraw from the order under 5.1, and the refund follows 5.3 and 5.8.1, through the original means of payment. Send move, return and transfer requests to office@aifocus.ro or through the contact form, quoting the order number and, for a transfer, the name and email address of the person receiving the ticket.

5.6. If we cancel

If we cancel an event, the ticket placed on it is released and its validity is extended by 30 days. You can place it free of charge on another event of the same course or on any other event it can be placed on under 5.4; that placement does not use the move in 5.8.3.

If you prefer a refund, you are entitled to a refund of the whole order. The refund is not conditional on accepting a rescheduled or equivalent event. Ask for it at office@aifocus.ro or through the contact form, quoting the order number; our staff make the refund through the original payment method, without undue delay and within 14 days of your request. These options do not limit your right to terminate the contract, recover amounts due and, where applicable, claim damages under the law.

5.7. Services for companies

For Custom Courses for Companies (formerly Team Enablement), AI Roadmap, Implementation, AI Care and AI Focus Embedded, cancellation and refund terms are those in the contract with the client: for Custom Courses for Companies, the quote paid under 4.2; for the other services, the signed client contract. Where that contract is silent, these terms apply.

The statutory right of withdrawal in 5.1 does not apply to legal entities or to any other buyer who is not a consumer (5.1), whether they buy on the site or on a quote (4.2). This rule does not restrict the mandatory rights of a natural person buying as a consumer.

5.8. Courses

The rules below apply to all courses, in person and live online.

5.8.1. Withdrawal after the course has started. If you expressly requested the service to start during the withdrawal period and confirmed that you acknowledge losing the right of withdrawal (5.2), and you then withdraw after the first meeting of the event has started, we retain only an amount proportionate to what we supplied before you informed us of your withdrawal, compared with the whole service and calculated from the price paid for the ticket, and we refund the balance. For the teaching provided during meetings, the calculation takes account of the time actually supplied out of the total scheduled time of the meetings that teach a lesson. A special meeting, with no lesson (6.3), is not counted. A meeting is not treated as fully supplied merely because it has begun: for a meeting in progress, only the time that has passed by the moment you informed us of your withdrawal is counted, even if you did not attend it. An in-person meeting that ended before you were enrolled, placed or moved onto that event is not counted as supplied. For example, for an event with 3 meetings of 2 hours each that teach a lesson (360 minutes of scheduled teaching), if you inform us of your withdrawal 30 minutes after meeting 1 has started, 30 of 360 minutes have been supplied: we retain 30/360 (1/12) of the price paid and refund 11/12. If you withdraw before the first meeting starts, if you did not give the request and acknowledgement in 5.2, or if we did not give you the required information about the right of withdrawal and its costs, we refund the whole order under 5.3. For an order with several tickets, the calculation is made separately for each ticket, by the meetings of its event; an unplaced ticket, or a ticket placed on an event that has not started, is refunded in full. Our staff calculate and make the refund within the period and through the means of payment in 5.3. The right of withdrawal is lost when the last meeting that teaches a lesson ends only if you gave the request and acknowledgement in 5.2; otherwise it continues until the end of the withdrawal period (5.1, 5.2).

5.8.2. Cancellation outside the right of withdrawal. If you are a consumer and ask us to cancel during the withdrawal period, your request is treated as a withdrawal under 5.1, 5.3 and 5.8.1. If you have no right of withdrawal, or it has expired or been lost (5.2), 5.4 applies: the price paid is retained and no refund is due for a cancellation requested by you, including after the first meeting has started. This rule does not apply to remedies owed for our failure to perform or improper performance (5.6, 5.8.6).

5.8.3. Moving to another event. At your request, sent to office@aifocus.ro or through the contact form, our staff move you once, free of charge, to the next event or another later event of the same course that has a seat available and starts before your ticket expires (5.4). The move is possible even after the event you are enrolled in has started, until the second meeting of the new event starts (5.8.4), and you pay no price difference; if the new event costs less, the difference is not refunded (5.5). Any move to another event, at your request or with your agreement, uses this move. If the new event starts during the withdrawal period, 5.2 applies.

5.8.4. Purchase deadline and late enrolment. Seats on an event can be bought online until the first meeting starts. After that, at your request, our staff can enrol you until the second meeting starts; in that case, for a live online course, you have access to the recording of the first meeting (6.4). The same limit, the start of the second meeting, applies to placements and moves our staff make on an event (5.5, 5.8.3).

5.8.5. Who can buy. A course can be bought by any natural or legal person, on the terms in section 4. A company can buy seats for its members on the site, by card (4.2). Custom Courses for Companies are bought on a quote, paid by bank transfer or by card (4.2).

5.8.6. Meetings we move or cancel. We may move a meeting to another date or time, before it starts, only for a justified reason (for example, the trainer being unavailable or a technical problem). We tell you by email as early as we can and, except in unforeseen situations, at least 48 hours before the meeting's original time; the updated schedule appears on the course page and in your account. If you cannot attend on the new date, you may choose an equivalent service that you expressly accept, or a refund of the part of the price that corresponds to the affected meeting; the refund is made through the original payment method, without undue delay and within 14 days of your request. The moved meeting you cannot attend does not count as an absence for the certificate (6.6). For an online meeting, its recording stays available (6.4), but it does not replace your agreement to the solution chosen. If we cancel a meeting and do not reschedule it, we refund the part of the price that corresponds to that meeting without you having to ask, through the original payment method, without undue delay and within 14 days of the cancellation. If we cancel the whole event, 5.6 applies. These rules do not limit your right to terminate the contract, recover amounts due and, where applicable, claim damages under the law.

6. Delivery

6.1. The confirmed booking will state the course's format, the venue of the in-person meetings or, for a live online course, the online access in your account, together with the dates and times of the meetings and any materials participants need.

6.2. For services delivered to an organisation at its premises or at a venue it books, the organisation provides participant access and the agreed technical conditions.

6.3. Courses. A course is held through an event made of one or more meetings, at the dates and times in the schedule shown on the course page, in Romania time (for example, a 12-hour course over 3 meetings). A course is held in person or live online, in the format shown on the page of the event you enrol in. An event can have both in-person and online meetings; at the in-person meetings you enter with the QR code in your account. In-person meetings take place at the venue stated in the confirmed booking (6.1). Online meetings take place live on our site: before each meeting, the meeting page opens in your account, and you follow the meeting from there. Each meeting teaches a lesson of the course, except special meetings with no lesson (for example, a follow-up or a questions-and-answers meeting), which we may add to an event. The course includes the meetings, the course materials, the questions and answers during the meetings and the certificate of participation, under 6.6. There is one price for the whole course.

6.4. Recordings of online meetings. After each online meeting, its recording appears in your account and stays available for at least 12 months from the date of the meeting. Access to the meetings, the recordings and the materials is personal: you may not pass the meeting page links, the recordings or the materials on to other people.

6.5. Technical requirements and fallback for online meetings. Online meetings are followed on a computer (desktop or laptop), not on a phone. To take part you need a computer with an up-to-date browser and an internet connection. If you open the meeting page on a phone, we do not guarantee that all of its features are available or display correctly. The meetings are streamed through the YouTube player embedded in the meeting page in your account. If the stream does not work, we may replace it with an alternative stream on the same meeting page. The meeting chat is provided by us on our site (6.7); you do not need a Google account to use it.

6.6. The certificate of participation. The certificate of participation is issued if you were present at all the meetings that count towards the certificate and were not cancelled, except at most one (for example, at least 2 of 3 meetings, or 1 of 2); if the event has only one such meeting, you must attend it. The meetings that count towards the certificate are those that teach a lesson, except those we mark as not counting towards the certificate; such a mark is announced on the event page. Presence at an in-person meeting is confirmed at the venue or by our staff. Presence at an online meeting is recorded when you open the meeting page from your account at any time from 15 minutes before the meeting's start time until its scheduled end time shown in the course schedule (a single visit in that window is enough), and our staff may confirm or correct it and make the final decision on presence. Cancelled meetings, and moved meetings you could not attend (5.8.6), do not count as absences. Special meetings, with no lesson (6.3), do not count towards the certificate. Watching recordings does not count towards presence.

6.7. The meeting chat. The meeting page has a chat provided by us on our site. The participants in the event and our staff can read it and write in it. The chat opens with the meeting page, 30 minutes before the scheduled start, and stays open while the meeting continues, including after the scheduled end time, until our staff end the meeting. After that, each meeting's chat stays available to the participants in the event, read only, until it is deleted under the Privacy policy (section 5).

A participant's messages show the participant's first name and the initial of their last name. Our staff's messages show the staff member's name or "Echipa". Everyone on the meeting page sees how many people are connected; our staff also see the names of the people connected at that moment. You can mention a person who has already written in the chat by typing @ and choosing their name; the mention is part of the text of your message.

A message can have at most 500 characters, and the chat limits how quickly one person can send messages. You cannot edit a message after you send it, but you can delete it from the message menu.

7. Participant conduct

Participants must not disrupt the meetings, harm other participants or break the law.

7.1. Rules for the meeting chat

In the meeting chat you must not post another person's personal data, spam or advertising, insulting or threatening content, unlawful content, or content that infringes another person's rights.

You can report another participant's message from the meeting page, choosing a reason: spam, offensive content, personal data, unlawful content, or other. Anyone else, including a person who is not a participant, can report a message to office@aifocus.ro, stating the meeting, the message and the reason. A report does not hide a message by itself.

7.2. Moderation and redress

Our staff examine reports and decide on moderation measures. Our staff can:

• hide a message, stating a reason that the author sees;
• stop a participant from writing in the chat for the whole event, stating a reason that the participant sees, and lift that measure;
• set a minimum wait between one person's messages, allow only questions, or pause the chat;
• hide all messages in the chat at once, stating a reason;
• pin a message, reply to a question and mark a question as answered.

When our staff switch on the review of new accounts, the messages of an account created less than 24 hours earlier are shown to the others only after our staff publish them. Apart from the message length and posting-speed limits and this review, no measure is applied automatically: every measure is decided by a member of our staff.

The outcome of a report you made appears in the copy of your account data (Privacy policy, section 7), and we tell you the outcome on request. If you disagree with a measure that concerns you, or with the outcome of your report, write to us at office@aifocus.ro within 6 months, stating the meeting and the decision. We review the decision and answer you without undue delay. You can also use the routes in section 11.

8. Materials and intellectual property

Course materials are provided to you for your own personal learning. You may not reproduce, distribute, resell or use them to deliver your own training without our written consent.

You keep ownership of anything you create yourself during a course.

For course materials and any other digital content we supply to you, you benefit from the legal guarantee of conformity for digital content and digital services.

Course materials are files in PDF, PPTX, DOCX, XLSX, PNG, JPG, ZIP or Markdown format. The person the seat is assigned to or, if the seat is not assigned, the ticket holder can open and download them from the account. Each meeting's materials can be opened and downloaded once that meeting has started. To open them you need an ordinary program for the format (for example, a PDF reader or an office suite). The materials carry no technical protection measures such as DRM.

9. Liability

We deliver training with professional care. We do not guarantee any particular commercial, technical or employment outcome from attending.

Use of artificial intelligence tools. The courses show you how to work with artificial intelligence tools. You decide how you use them, during the course and after it: what data you enter, which results you use, what decisions you take on the basis of them, and how you comply with the law, your employer's rules and the tool's rules. Check the results before you use them. We are not liable for damage arising from that use, including damage caused to your employer or to other persons, except where the damage is caused by a breach of our obligations. Artificial intelligence tools are provided by third parties (for example, Anthropic for Claude); we are not liable for their operation, their availability or the way they process your data.

Nothing in these terms limits our liability where the law does not allow it to be limited, including for damage caused intentionally or by gross negligence.

10. Data protection

We process your data in accordance with our Privacy Policy. Account deletion is a verified 14-day recoverable process described there. A deletion request does not require us to erase records that must be retained under an applicable legal obligation or for the establishment, exercise, or defence of legal claims, and retained records do not restore account access.

11. Complaints

Write to us at office@aifocus.ro. If you are not satisfied with our answer, you can contact the National Authority for Consumer Protection (ANPC) or an alternative dispute resolution (ADR) entity.

12. Governing law

These terms are governed by Romanian law. If you are a consumer habitually resident in another Member State of the European Union, this choice does not deprive you of the protection of the mandatory rules of that State's law.

If you are a consumer, you may bring proceedings against us either in the courts at the registered office of MARLINK TRADING SRL or in the courts of your domicile. If we bring proceedings against you, we do so in the courts of your domicile. If you are domiciled in another Member State of the European Union, the competent court is determined under Regulation (EU) No 1215/2012.

If you are not a consumer, disputes are settled by the competent courts at the registered office of MARLINK TRADING SRL.

13. Changes

We may change these terms. Your order is governed by the version of these terms in force when the contract was concluded (4.1; for Custom Courses for Companies bought on a quote, when we receive full payment, 4.2). A later placement, move or return of the ticket to your account does not change that version.

14. Feedback and reviews

14.1. Who can review. You can review a course only if your attendance at the course's event was recorded or confirmed under 6.6. You can send the review at most 90 days after the event ends. One review per person and event. Our staff and the event's trainers cannot review it.

14.2. How we check reviews. Before we accept a review, we check in our records that its author attended the event. If an attendance is later corrected and is no longer confirmed, the review no longer appears publicly. This rule does not apply after the author's account is deleted, because the link between the review and the attendance is removed (14.7). Every published review shows the month and year of attendance. Reviews that their authors did not choose to publish, and reviews declined for the reasons in 14.5, do not appear publicly.

14.3. We do not pay for reviews. We do not pay for reviews, and do not offer discounts, gifts or any other benefit in return for a review, and we do not ask only satisfied participants. Every participant receives the same invitation to review. Your certificate of participation does not depend on a review and is not affected by it.

14.4. Publication. A review is published only if you choose so, with the display option you choose (the "Feedback and reviews" section of the Privacy policy). By choosing publication, you grant us a non-exclusive, free licence: (a) to display the text and rating on aifocus.ro, as you wrote them, without changes and without translation, with the display option you chose; and (b) to quote the review, anonymously, elsewhere (social media, print, presentations). A quote reproduces the exact text or a shortened version that does not change its meaning, and is attributed only as "Participant" followed by the course name. Your name or company appears next to such a quote only with a separate agreement, which we ask for each review. The licence ends when you withdraw your agreement to publication or delete the review; material already printed or published cannot be recalled, but we do not use it again. You remain the owner of the text.

14.5. Content checks. We publish positive and negative reviews. We do not refuse or hide a review because of its rating or because it is critical. We do not change the text. We decline to publish a review only if it: (a) contains other people's personal data; (b) is insulting or threatening; (c) is not about the course; (d) contains advertising or commercial links; (e) has unlawful content; (f) comes from an author with a conflict of interest in the course; or (g) uses a misleading name, for example another person's name. We tell you the reason, and you can edit the review and send it again.

14.6. Average rating. A course's average rating includes the ratings of all verified reviews, published or not, and is shown with their number.

14.7. Withdrawing, editing and deleting. You can withdraw your agreement to publication at any time in My account › My feedback; the review stops appearing publicly the next time the page is shown. An edited review is checked again before it is published. A deleted review no longer appears and no longer counts in the average rating. On account deletion, section 6 of the Privacy policy applies: the review stays, unlinked from the account, and, if it was published, appears as "Anonymous participant"; the text of an unpublished review is deleted 24 months after the account is deleted, and the rating stays.

14.8. Reviews of team courses and services (held for a single company) are not published.

14.9. Site feedback. We may use the ideas and suggestions you send about the site free of charge, with no obligation to pay you or credit you. Site feedback does not replace a complaint; for complaints, section 11 applies.

Sections 14.1-14.7 give this information under Romanian Law no. 363/2007, art. 7(6).