Cancellations and refunds

Version: 2026-09-21 · Last updated: 2026-09-21

This page is intended to explain cancellation, withdrawal, transfer and refund rules for AI Focus services in one place.

1. Statutory rights

Nothing in the commercial policy may remove or restrict rights that a consumer has under mandatory law. The applicability and operation of the withdrawal right under Romanian Government Emergency Ordinance no. 34/2014 must be confirmed in the approved version for each type of AI Focus service.

To send an unambiguous withdrawal or cancellation request, email office@aifocus.ro and identify the enrolment and participant.

2. If AI Focus cancels

If we cancel an event and do not provide the service, you are entitled to a full refund of the amount paid. The refund is not conditional on accepting a rescheduled or equivalent event.

3. Participant cancellation and transfer

A ticket is valid for 6 months from its issuance in the system, following completion of the order. Its expiry date is set when it is issued. Placing the ticket on an event does not pause, reset, or extend that date. Once placed, the ticket is associated with the seat for that event and cannot be placed on another event by relying on the same validity period.

At expiry, an unplaced ticket can no longer be placed on an event. An expired ticket is forfeited, has no residual value, and does not entitle you to a refund, subject to mandatory rights under applicable law. This clause does not promise a transfer right.

Without limiting mandatory consumer rights, approved refunds are granted only for the entire order. We do not provide partial refunds for an order. The operator makes the refund through the original payment method.

To exercise a statutory withdrawal right or submit a cancellation request, send an unambiguous request to office@aifocus.ro and identify the order and participant. The applicable statutory withdrawal period depends on the service purchased and applicable law. After that applicable statutory period has ended, the price paid is retained and no refund is due for a cancellation requested by you.

4. Company services

Cancellation and refund terms for Teams, Roadmap, Implementation and Department are those in the signed client contract. Where that contract is silent, these terms apply.

5. Consistency gate

Before release, this page, the Terms of service, checkout consent, confirmation emails and staff procedures must state the same policy. Any conflict must be resolved in favour of the applicable law and the terms agreed for the specific contract.