Cancellations and refunds

Version: 2026-11-06 · Last updated: 2026-11-06

This page summarises cancellation, withdrawal, move, transfer and refund rules for AI Focus services in one place. The full rules are in the Terms of service, section 5.

The same rules apply to all courses, in person or live online. A course is held through an event with one or more meetings; an online meeting takes place live on our site. If you cannot attend the event you are enrolled in, the ticket cannot be moved and the seat cannot be released from your account. Instead, at your request, our staff move you once, free of charge, to a later event of the same course or return your ticket to your account unplaced (section 3). Placing the ticket on another event after we cancel the event does not use that move and is free of charge (section 2). The move and the return to your account are optional: the right of withdrawal and refund in section 1, and the refunds in section 2, apply whether or not you use them.

1. The 14-day right of withdrawal

Nothing in the commercial policy may remove or restrict rights that a consumer has under mandatory law. If you are a consumer, you can withdraw from every purchase, whether for a seat on a dated event or for a ticket that is not placed on an event, within 14 days of the day we confirm your order by email, without giving any reason. A withdrawal applies to the whole order. If we did not give you the required information about the right of withdrawal, the period is extended as provided by law.

If the event starts during that period, we ask you, before payment, before placing the ticket or before moving it, to expressly request that the service begins and to confirm that you acknowledge that you lose the right of withdrawal once the service has been fully performed, which is when the last meeting of the event ends (the last meeting that teaches a lesson; a special meeting, with no lesson, does not count).

How the refund works on withdrawal:

• if you withdraw before the first meeting starts, or if we did not give you the required information about the right of withdrawal and its costs, we refund the whole order;
• if you gave the request and acknowledgement above and you withdraw after the first meeting has started, we retain only the part of the price proportionate to what we supplied before you informed us of your withdrawal, and refund the rest. For teaching, the calculation takes account of the time actually supplied out of the total scheduled time of the meetings that teach a lesson; a special meeting, with no lesson, is not counted. A meeting is not treated as fully supplied merely because it has begun: for a meeting in progress, only the time that has passed by the moment you informed us is counted. An in-person meeting that ended before you were enrolled, placed or moved onto that event is not counted as supplied. For example, for an event with 3 meetings of 2 hours each that teach a lesson, if you inform us of your withdrawal 30 minutes after meeting 1 has started, we retain 30/360 (1/12) of the price and refund 11/12;
• if you did not give the request and acknowledgement above for an event that starts during the withdrawal period (for example, because the date of a meeting was changed after purchase), you keep the right of withdrawal for the whole period, even if you attended meetings or the event has ended, and the refund covers the whole order;
• if you gave the request and acknowledgement above, once the last meeting has ended the right of withdrawal can no longer be exercised.

If an order contains several tickets, the service is fully performed only once the events of all the order's tickets have ended; until then, while the withdrawal period runs, you can withdraw from the whole order. The refund is calculated separately for each ticket: an unplaced ticket, or a ticket placed on an event that has not started, is refunded in full.

You can withdraw in any of these ways:

• from your account: on the order's page (Account › Orders), choose Withdraw from contract here, check the details shown and press Confirm withdrawal; we immediately email you an acknowledgement of receipt with the content of your statement and the date and time you sent it;
• by email to office@aifocus.ro or through the contact form, quoting the order number;
• by email, using the model withdrawal form.

Our staff calculate and make the refund no later than 14 days from the day you informed us, using the same means of payment. A cancellation request sent during the withdrawal period is treated as a withdrawal.

2. If AI Focus cancels or moves

If we cancel an event, the ticket placed on it is released and its validity is extended by 30 days. You can place it free of charge on another event of the same course or on any other event it can be placed on (section 3), without using up the move in section 3.

If you prefer a refund, you are entitled to a refund of the whole order. The refund is not conditional on accepting a rescheduled or equivalent event. Ask for it at office@aifocus.ro or through the contact form, quoting the order number; we make it within 14 days of your request.

We move a meeting only for a justified reason and tell you by email at least 48 hours before the meeting's original time, except in unforeseen situations. If you cannot attend on the new date, you may choose an equivalent service that you expressly accept, or a refund of the part of the price that corresponds to the affected meeting, which we make within 14 days of your request, through the original payment method. The moved meeting you cannot attend does not count as an absence for the certificate. For an online meeting, the recording stays available, but it does not replace your agreement to the solution chosen. If we cancel a meeting and do not reschedule it, we refund the part of the price that corresponds to that meeting without you having to ask, within 14 days of the cancellation.

These rules do not limit the rights you have under the law if we fail to perform our obligations or perform them improperly.

3. Participant cancellation, placement, move and transfer

A ticket is valid for 6 months from its issuance in the system, following completion of the order. Its expiry date is set when it is issued. Placing the ticket on an event does not pause, reset, or extend that date. At expiry, an unplaced ticket can no longer be placed; an expired ticket is forfeited and does not entitle you to a refund, subject to mandatory rights under applicable law and except where the ticket could not be used for reasons attributable to us.

• Placement: an unplaced ticket can be placed from the account by its holder or, for an organisation's tickets, also by the organisation's owner or an administrator, on an event that is open for booking, has a seat available, and starts before the ticket expires and at least 48 hours after the placement. A ticket that was not issued for a particular event (a ticket bought in advance, without a date) is for a format (in person or live online) and can be placed only on an event in that format (the format shown on the event page). The event's price cannot be higher than the price paid for the ticket, except on an event of the course the ticket was issued for, in the same format. If the event costs less, the difference is not refunded. The initial placement does not use the move.
• The move: you cannot move the ticket or release its seat from your account. At your request, our staff move you once, free of charge, to the next event or another later event of the same course that has a seat available and starts before your ticket expires, even after your event has started, until the second meeting of the new event starts. Any move to another event, at your request or with your agreement, uses this move. The move stays within the same order and no new invoice is issued; you pay no difference, and if the new event costs less, the difference is not refunded: before the move we tell you the difference and ask for your agreement. If the new event starts during the withdrawal period, we ask you again for the request and acknowledgement in section 1. The move is requested by the ticket's holder; for an organisation's tickets, the organisation's owner or an administrator can also request it, and they are notified when the person the ticket is assigned to requests it.
• Return to your account: at your request, our staff can return a placed ticket to your account unplaced, as long as the event has not ended. The return does not use the move, is not a refund and does not change the right of withdrawal.
• The transfer: handing a ticket that is already assigned to a person over to another person. Assigning a ticket to its first holder is not a transfer, and assigning tickets among an organisation's own people is not a transfer.

A move, a return to your account or a transfer does not remove the right of withdrawal while the withdrawal period runs. Send move, return and transfer requests to office@aifocus.ro or through the contact form, quoting the order number and, for a transfer, the name and email address of the person receiving the ticket.

Without limiting mandatory consumer rights, approved refunds are granted only for the entire order. We do not provide partial refunds for an order, except the proportional refunds in sections 1 and 2. The operator makes the refund through the original payment method.

Outside the right of withdrawal in section 1 (after the withdrawal period has ended, once the right of withdrawal is lost, or for buyers who are not consumers), the price paid is retained and no refund is due for a cancellation requested by you, including after the first meeting has started. Instead of cancelling, you can ask to be moved to another event or use the transfer.

4. Company services

Cancellation and refund terms for Custom Courses for Companies (formerly Team Enablement), AI Roadmap, Implementation, AI Care and AI Focus Embedded are those in the contract with the client: for Custom Courses for Companies, the paid quote (Terms of service, 4.2); for the other services, the signed client contract. Where that contract is silent, these terms apply. Seats on courses that a company buys on the site, by card, for its members follow sections 2 and 3. The right of withdrawal in section 1 does not apply to buyers who are not consumers.

5. Where to find the full rules

The full rules are in the Terms of service: purchases by a company in section 4.2, the right of withdrawal in sections 5.1 to 5.3, placing a ticket in section 5.4, moves, returns to the account and transfers in section 5.5, cancellation by us in section 5.6, and the course rules (withdrawal after the course has started, cancellation outside the right of withdrawal, moving to another event, late enrolment, and meetings we move or cancel) in section 5.8.